At Chef Works, Customer satisfaction is our top priority. We are happy to accept the return of any un-embroidered, unused and non-altered item within 100 days of original purchase date. A Return Authorisation Number (RMA) is required for all returns. Please visit the Resolution Centre on our website (www.chefworks.com.au) or email us (firstname.lastname@example.org).
This RMA number must be written on the outside of the box to be returned. Please use a shipping service that provides a tracking number such as Australia Post, TNT or Fastway. Please keep a record of this number for tracking purposes. Shipping charges are the sole responsibility of the returnee. Please include your original invoice inside the box with your RMA # stated on the invoice. All Returns must include the original packaging and tagging (bags and labels, etc.) in RESALABLE condition. We will not accept the return of any item which shows signs of use or wear, including but not limited to:
- Odors, including smoke
- Pet hair
- Stains or other markings
If your return items show signs or use or wear, you will be notified, the item will be returned to you, and no refund will be issued.
- If you purchased your items from one of our trusted distributors, please contact them directly for your return.
- We are unable to accept returns directly if the items were purchased from a third party.
- 100 days free returns* means that Chef Works Australia will bear the cost of the return postage to the customer once the exchange has been made.
Returns should be sent back to our warehouse address:
Chef Works Australia 12/17-27 Power Ave, Alexandria NSW 2015