Customer Service

Customer Service - Chef Works


 

Our Commitment

In our industry, we understand that timing is everything. We share the same commitment to a speedy and easy service. Whether ordering through our user-friendly website, by email or through a distributor, our customers are assured that their order is shipped quickly, often within 24-48 hours for stock items.

 

Shipping

Trying to meet customers demands by getting there order to them ontime can often cause some troubles. At Chef Works we are currently shipping our orders in the most effecient and costly way. Prior to the order being shipped we analyse which courier/ post service is most suited to you. 

Our current delivery services are: 

  • Standard National Shipping: Australia Post, TNT & Fastways
  • Same Day Delivery: E-go Couriers or Mailcall
  • Shipping to NZ: DHL or Australia Post

Any in stock items will ship within 1-3 business days. Other shipping options are available on request.

 

Head Office/ Warehouse

Unit 12/17 Power Av,
Alexandria NSW 2015
Sydney Australia

* Call for appointment

 

Office Hours

Monday - Thursday, 9:00am - 5:00pm | EST Time

Friday, 8:30am - 4:30pm | EST Time

 

Ordering

  • Call - 1300 362 228.
  • Email - sales@chefworks.com.au
  • Fax - 02 9517 2644.
  • Order online 

 

Payment Options

  • We accept MasterCard, Visa and American Express
  • Credit card payments are processed prior to dispatch
  • No minimum order, except where specified.

 

Sizing and Measurements

These measurements do not refer to the actual measurements of the garments. The garment will be larger than the body measurements in order to provide for comfortable movement.
To get the best fit, stand straight and relax.
Chest: Measurement is taken from the fullest part of the chest/bust with your arms down.
Waist: Measure around your natural waistline above the hips.
Hips: Measure around the fullest part of the hips.
Inseam: Measure from the base of the crotch to the bottom end of your pants. Or select a pair of pants that fits you well and measure along the inside leg seam from the crotch to the bottom of the hem.
If you have any questions about sizing, please call the Customer Service Department at 1300 362 228.

 

International Orders

Chef Works is not responsible, in any way, for any import duties or charges at the destination country.
Any questions or requests regarding country of origin certificates and duties should be presented to Chef Works before shipment is made. As shipments are often sent out the same day that the order is received, international customers are advised to present their questions as close as possible to placing the order.

 

Back Orders

Chef Works Australia carries large inventories of fast moving stock, however, occasionally, a shortage will occur. It is our policy to fill back orders as soon as the merchandise is available, unless otherwise specified. Goods that we do not hold in our Sydney warehouse will have to come in from one of our off-shore warehouses. This process usually takes 5-7 days. 

 

Pricing

All prices subject to change without notice. Sizes 4XL and up incur an additional $6.50 charge.


Product Display

While we have made every effort to display the colors of our products as accurately as possible, the actual colors you see will depend on your monitor, and we cannot guarantee that your monitor's display of any color will be accurate.


Limitation of Liability

CHEF WORKS MAKES NO REPRESENTATION OR WARRANTIES EXPRESS OR IMPLIED, TO CUSTOMERS CONCERNING ITEMS PURCHASED, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE. THE TOTAL VALUE OF ANY LIABILITY OF CHEF WORKS IN ANY CAUSE OF ACTION SHALL BE STRICTLY LIMITED TO THE AGGREGATE DOLLAR AMOUNT PAID BY THE CUSTOMER TO CHEF WORKS. FOR THE PURCHASE UNDER THIS INVOICE. IN NO EVENT SHALL CHEF WORKS BE RESPONSIBLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES CONCERNING THE ITEMS PURCHASED.


Trademarks

Chef Works® and Uniform Works® are registered trademarks of Chef Works, Inc. The Next Generation of Cool™, Cool Vent™, The Professional Series Pant™, The Better Built Baggy™, UltraLux™, For the Working Chef™ and 48 Hour Apron™ are trademarks and service marks of Chef Works, Inc.